Privacy Policy

• Account info — name, email, and profile details you give us through sign-up (handled by our authentication provider).
• Payment info — handled entirely by our payment processor. Your card details never touch Kinnect's servers; we only receive subscription status and billing events from it.
• Workout videos — exercise videos trainers upload, and the short set-recording videos trainees record while training.
• AI analysis results — the form-feedback text and scores our AI generates from a trainee's set recordings.
• Usage and error data — basic app activity and error reports, used to keep Kinnect working (see Processors below).

To run the app: create and manage your account, process subscriptions and trainer payouts, stream workout videos to the people entitled to see them, generate AI form feedback, send account-related emails, and find and fix bugs. We don't sell your data, and we don't use it for advertising.

We use the following third-party processors to run Kinnect. Each one only receives what it needs to do its job.

• Our authentication provider — account creation and sign-in.
• Our database and backend-hosting provider — application database and backend functions.
• Our payment processor — subscription billing and trainer payouts — Kinnect never sees your card details.
• Our video host — video hosting and playback for workouts.
• An AI provider — AI analysis of workout-set videos (and, when enabled, the trainer's reference video) to generate form feedback.
• Our email provider — transactional email — account and subscription notifications, workout reminders, refund notices, and trainer notices.
• Our error-monitoring provider — error monitoring, to help us find and fix bugs.
• Our rate-limiting provider — rate limiting, to keep the app stable and abuse-free.
• Our hosting provider — application hosting.

We keep a trainee's set-recording videos for 30 days, then automatically delete the video file. The workout session record and the AI feedback generated from it are kept after the video is deleted, so your training history and reports stay available until you delete your account.

Only you and the trainer you recorded the set for can view your set-recording videos. No other trainer, and no admin, can view them.

That trainer also sees your name, your workout reports, and the AI feedback generated for your sets — for their own programs only. If a trainer offers coaching feedback on a program you're training in, they may also be notified — in the app and by email, subject to their own notification settings — when you finish a workout in it.

Kinnect admins can see account and subscription records (to run support and payments) but cannot see your workout videos, reports, or AI feedback.

When a trainee finishes a tracked set, that video is sent to our AI provider to generate form feedback. When a trainer has enabled AI comparison for that exercise, their own reference video for it is sent alongside the trainee's video, so the AI can compare form against it. After analysis we ask that provider to delete the uploaded copies — the trainee's video and, if used, the trainer's reference video. If analysis fails and is retried, the trainee's copy is kept with the provider for the retries, and if the retries run out it may stay with the provider until its own file storage removes it. Deletion requests to it are best-effort. The trainee's video itself stays on Kinnect (via our video host) subject to the retention period above; the AI-generated feedback text is kept as part of the trainee's workout history.

You can delete your account yourself: go to Settings → Account and choose Delete account. We show you what will happen, and you confirm by typing DELETE.

7-day undo. Nothing is removed for 7 days. Your account keeps working, and a banner on every page has a Keep my account button. Any subscriptions you pay for stop renewing as soon as you ask, and aren't refunded for the rest of the month. If you keep your account, they renew again.

What we delete. After the 7 days we delete your profile, your sign-in, your workout history, your set recordings and their AI feedback, your workout reports, and your notifications and settings. We also ask our AI provider to delete any copies it still holds, as described above. The same email address can sign up again later and starts with an empty account.

What we keep, and why.

• Payment records are kept for 7 years for tax purposes, without your name or email.
• Reviews you wrote are kept, shown as “Former member”, because the trainer earned them.
• If you're a trainer, the coach notes you wrote stay in your former clients' workout reports, shown as “Former trainer”, because that history belongs to them.
• Notifications other people already received stay as they are, like an email that was already delivered.

If you're a trainer. On the day your account closes, your trainer page and programs come down, nobody is charged again, and each subscriber is told once. Subscribers can keep training in the programs they've started until the end of the month they already paid for. After that, your programs, videos and profile are deleted.

Your data. Want a copy of your data? Email info@strydd.com and we'll send it to you.

Our authentication provider sets session cookies so you stay signed in. If you're a trainer, we set one functional cookie of our own — kinnect_mode — that remembers whether you last used Kinnect in Coaching or Learning mode, so we can reopen it next time; it lasts about a year. In your browser, we also store one thing locally on your device: your camera permission preference, so we don't ask every time. We don't use advertising or analytics-tracking cookies.

Kinnect is 18+ only. We don't knowingly collect data from anyone under 18.

We may update this policy as the app changes. We'll update the “Last updated” date above when we do.

Questions about this policy, or a data request? Email info@strydd.com. Kinnect is operated by STRYDD Inc.